Genesys Cloud CX

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  • 1.  Environment

    Posted 04-01-2019 07:53
    Hello,
    @George Ganahl, @Melissa Bailey

    I would like to know if it exist different types of environment :
    - Test
    - Preprod
    - Prod ​​
    Regards,
    Nicolas
    #PlatformAdministration

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    Nicolas Urgin
    Dimension Data France
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  • 2.  RE: Environment

    GENESYS
    Posted 04-01-2019 08:57
    We have several levels of environment, yes, but only the Production level is accessible to customers and partners.

    We have one main environment where new code is first introduced, then works its way through a testing environment, then to production.

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Environment

    Posted 04-12-2019 09:53
    Hello @George Ganahl

    The production level is accessible to our customers.

    For Test /Validation strategy,  How are the Test / Recipe / Preprod / Prod environments managed ?

    We can not develop our call flows and run our tests directly to the purecloud instance !

    The customer need to ask for a testing environment before migrating to the production environment ?

    Kind regards,


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    Charaf Eddine Chemlal
    Dimension Data France
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  • 4.  RE: Environment

    GENESYS
    Posted 04-12-2019 10:00
    If a customer wants to test flows and other things before implementing in their main production organization, then they need to license a second production organization. Same goes for a partner building solutions for customers. Last I heard.

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Environment

    Posted 04-12-2019 10:13
    The customer now has his own organization.

    The license to a second production organization will be attached to the main production environment ?

    This test environment will be available only for the tests period ?

    How the customer requests this licence ?

    For evolution & patches, we need to work directly in the production or we need to request another license (even for quick or small upgrades) ?

    Regards,


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    Charaf Eddine Chemlal
    Dimension Data France
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  • 6.  RE: Environment

    Posted 01-27-2022 21:40

    @Charaf Eddine Chemlal

    Did you find the answer you posted?

    We are in the process of migrating to Genesys Cloud and evaluating the need to have a non-prod and prod org. ​



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    Vincent Sabolboro
    ATB Financial
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  • 7.  RE: Environment

    Posted 02-07-2022 06:57
    Edited by Charaf Eddine Chemlal 02-07-2022 06:57
    @Vincent Sabolboro

    We are using a production envirement accessible to the customer and other dev or "sandbox" env in order to run tests our new evolutions before pushing to production.


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    Charaf Eddine Chemlal
    NTT France SASU
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  • 8.  RE: Environment

    Posted 02-08-2022 10:39
    Thank you @Charaf Eddine Chemlal

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    Vincent Sabolboro
    ATB Financial
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