Genesys Cloud CX

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Allow agents to view progress of an outbound campaign

  • 1.  Allow agents to view progress of an outbound campaign

    Posted 09-14-2021 14:31
    Short of giving agents the ability to view the Performance -> Outbound Campaigns menu item, is there a way for them to know the status of a campaign they're assigned to?
    #Outbound
    #SystemAdministration

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    Dan Ross
    Weld North Education
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