Genesys Cloud CX (formerly PureCloud)

Discussion Thread View

Allow agents to view progress of an outbound campaign

  • 1.  Allow agents to view progress of an outbound campaign

    Top 25 Contributor
    Posted 4 days ago
    Short of giving agents the ability to view the Performance -> Outbound Campaigns menu item, is there a way for them to know the status of a campaign they're assigned to?
    #Outbound
    #SystemAdministration

    ------------------------------
    Dan Ross
    Weld North Education
    ------------------------------