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Log of users who listened and downloaded recordings

  • 1.  Log of users who listened and downloaded recordings

    NEW MEMBER
    Posted 8 days ago
    Hello, we need a log of people who listened and/or downloaded voice recordings.
    In interaction details, there is a tab named "Audit trail" that show who viewed this interaction's details. But not who download or listened the voice recording.
    Could you help me, please?
    Thanks!!!
    #Reporting/Analytics

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    César
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  • 2.  RE: Log of users who listened and downloaded recordings

    GENESYS
    Posted 6 days ago
    Hi Cesar,
    The Audit trail does not track recording views and downloads separately. Both viewing the page for a recording and downloading a recording are listed as "Read." 
    If you have concerns about users downloading or listening you may want to consider adding specific conditions to the Permissions.
    Thanks
    Lesley

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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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