Hello,

I'm trying to change the localisation of the bot to Europe (EU-W1) but when bots are in another localisation than "Global", they do not appear in the Architect anymore.

The service account ,privilegies... are correctly configured.


#DigitalChannels
#Integrations
#Security

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------

Hello Lionel, 

The integration currently only supports Dialogflow Essentials Agents that are created in the Global location. That's Agents configured in the other locations are not visible in Genesys Cloud.

Regards,

------------------------------
Brad Wehmeier
Genesys - Employees
------------------------------

Original Message:
Sent: 06-14-2021 05:21
From: Lionel LIONEL FLORENCE
Subject: DialogFlow Bot - Change location

Hello,

I'm trying to change the localisation of the bot to Europe (EU-W1) but when bots are in another localisation than "Global", they do not appear in the Architect anymore.

The service account ,privilegies... are correctly configured.

Does anyone tried the same configuration with succces ?

#DigitalChannels
#Integrations
#Security

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------

Thank you Brad for your answer.

Having bots in the global zone means that all the data, logs... associated with the interactions are located outside of European countries. This is a major concern for our customers. This will certainly block the deployment of bots and therefore the migration to the Cloud. Do you know if the possibility to use google's European zones will be available soon?

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------

Original Message:
Sent: 06-15-2021 11:34
From: Brad Wehmeier
Subject: DialogFlow Bot - Change location

Hello Lionel,

The integration currently only supports Dialogflow Essentials Agents that are created in the Global location. That's Agents configured in the other locations are not visible in Genesys Cloud.

Regards,

------------------------------
Brad Wehmeier
Genesys - Employees

Original Message:
Sent: 06-14-2021 05:21
From: Lionel LIONEL FLORENCE
Subject: DialogFlow Bot - Change location

Hello,

I'm trying to change the localisation of the bot to Europe (EU-W1) but when bots are in another localisation than "Global", they do not appear in the Architect anymore.

The service account ,privilegies... are correctly configured.

Does anyone tried the same configuration with succces ?

#DigitalChannels
#Integrations
#Security

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------

I asked internally and found that support for the additional regions for Dialogflow Essentials is not currently on the Genesys Cloud roadmap. Additional regions will be supported when the Dialogflow CX integration is released.

------------------------------
Brad Wehmeier
Genesys - Employees
------------------------------

Original Message:
Sent: 06-16-2021 01:49
From: Lionel LIONEL FLORENCE
Subject: DialogFlow Bot - Change location

Thank you Brad for your answer.

Having bots in the global zone means that all the data, logs... associated with the interactions are located outside of European countries. This is a major concern for our customers. This will certainly block the deployment of bots and therefore the migration to the Cloud. Do you know if the possibility to use google's European zones will be available soon?

------------------------------
Lionel LIONEL FLORENCE
HELPLINE

Original Message:
Sent: 06-15-2021 11:34
From: Brad Wehmeier
Subject: DialogFlow Bot - Change location

Hello Lionel,

The integration currently only supports Dialogflow Essentials Agents that are created in the Global location. That's Agents configured in the other locations are not visible in Genesys Cloud.

Regards,

------------------------------
Brad Wehmeier
Genesys - Employees

Original Message:
Sent: 06-14-2021 05:21
From: Lionel LIONEL FLORENCE
Subject: DialogFlow Bot - Change location

Hello,

I'm trying to change the localisation of the bot to Europe (EU-W1) but when bots are in another localisation than "Global", they do not appear in the Architect anymore.

The service account ,privilegies... are correctly configured.

Does anyone tried the same configuration with succces ?

#DigitalChannels
#Integrations
#Security

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------

Thank you Brad.

Do you know when DialogFlow CX will be released ?

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------

Original Message:
Sent: 06-16-2021 18:34
From: Brad Wehmeier
Subject: DialogFlow Bot - Change location

I asked internally and found that support for the additional regions for Dialogflow Essentials is not currently on the Genesys Cloud roadmap. Additional regions will be supported when the Dialogflow CX integration is released.

------------------------------
Brad Wehmeier
Genesys - Employees

Original Message:
Sent: 06-16-2021 01:49
From: Lionel LIONEL FLORENCE
Subject: DialogFlow Bot - Change location

Thank you Brad for your answer.

Having bots in the global zone means that all the data, logs... associated with the interactions are located outside of European countries. This is a major concern for our customers. This will certainly block the deployment of bots and therefore the migration to the Cloud. Do you know if the possibility to use google's European zones will be available soon?

------------------------------
Lionel LIONEL FLORENCE
HELPLINE

Original Message:
Sent: 06-15-2021 11:34
From: Brad Wehmeier
Subject: DialogFlow Bot - Change location

Hello Lionel,

The integration currently only supports Dialogflow Essentials Agents that are created in the Global location. That's Agents configured in the other locations are not visible in Genesys Cloud.

Regards,

------------------------------
Brad Wehmeier
Genesys - Employees

Original Message:
Sent: 06-14-2021 05:21
From: Lionel LIONEL FLORENCE
Subject: DialogFlow Bot - Change location

Hello,

I'm trying to change the localisation of the bot to Europe (EU-W1) but when bots are in another localisation than "Global", they do not appear in the Architect anymore.

The service account ,privilegies... are correctly configured.

Does anyone tried the same configuration with succces ?

#DigitalChannels
#Integrations
#Security

------------------------------
Lionel LIONEL FLORENCE
HELPLINE
------------------------------