First of all, thank you all for your time. What an awesome community :)
@George Ganahl:
I'm trying to register using the Genesys Pure Engage SIP Endpoint. It is a very simple endpoint. I also tried with MicroSIP, and both got the same error.
As for the question regarding the server address and port: server address is the IP of my Virtual Edge (the VM, no the physical host). It only has one vNIC, so Data, SIP and RTP go through the same address on that VM (its a lab deployment). The port is 5060 with UDP transport. This is the port configured on the Phone Trunk that is associated with the Edge Group, and the Edge is set to Inherit the Phone Trunks from the Edge Group.
@Phil Whitener:
About the Edge being listed, yes it is as shown below (disregard that this number is 6601 instead of 6600 as I informed before. I tried to create a new one just in case...)
About the IP/Port not being shared with an external trunk... that actually might be it. I will try to change to another port.
About the alpha character, I assumed the same as you, and already tried that.
Thanks guys. I will perform some more tests changing the port number to an unused by an External Trunk and will let you know my findings.
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Henrique Sujdik
Interaxa Brasil
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Original Message:
Sent: 09-29-2020 16:24
From: George Ganahl
Subject: Generic SIP registration on BYOC Premises Virtual Edge
What are you entering on the SIP phone for the Server address and port (whatever your phone uses to point it to the Registrar)?
What type of phone are you trying to register?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-21-2020 17:11
From: George Ganahl
Subject: Generic SIP registration on BYOC Premises Virtual Edge
Make sure the transport protocol on the phone and the Phone Trunk match (UDP/TCP/TLS).
Also make sure the phone is registering using the Listen Port configured on the Phone Trunk.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-20-2020 22:51
From: Henrique Sujdik
Subject: Generic SIP registration on BYOC Premises Virtual Edge
Hi dear experts! I hope you can help me with reviewing what am I missing on configuring a Generic SIP phone on Genesys Cloud - BYOC Premises using a Virtual Edge.
What have I got so far:
- A Phone Trunk of type SIP to specify a port/transport protocol where the Virtual Edge will listen. This Phone Trunk is associated with the Edge Group. It is marked to accept by any IP adddress.
- A Phone Management "Base Settings" with the Generic SIP model. All its settings are default.
- Created a "Phone" named "6600". Selected the "Generic SIP" base settings. Specified its site.
- On the "line keys", it automatically created a "Line Appearance ID" as "6600_1". I assume I should change it to "6600" in a way that this is what is used to match the user-part of the URI on From/To of SIP "REGISTER" message received by the endpoint.
- I removed the Auth Username and Password (also attempted using the same "6600" as the line name"
- On the endpoint, I used 6600 as the User Name, in a way that it is what is filled on the user-part of sip uri on "From", "To" and "Contact" headers.
- When I finish those settings, when I try to open/register the endpoint against the port/transport specified on the Phone Trunk, I get back a 404 Not Found response code.
Any clues on what I am doing wrong?
Thanks in advance.
Best Regards,
Henrique Sujdik
#Implementation
#Integrations
#SIP/VolP
#SystemAdministration
#Telephony
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Henrique Sujdik
Interaxa Brasil
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