Hi Penny,
For older conversations - On top of the Interval, you can build your own conversational query to filter the conversations involving that particular agent. Post which you can run the bulk delete job.
For newer conversations - You can add the users to a policy.
Thanks and Regards,
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Sriram L
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Original Message:
Sent: 11-12-2020 09:04
From: Penny Petrie
Subject: Bulk Delete Recordings
Hi all!
We need to delete recordings for a specific agent. I have found information here - Bulk delete\export of recordings but it looks like we can only specify a time range to delete. Does anyone know if we can specify only one agent and not all agent recordings?
Thanks!
#Unsure/Other
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Penny Petrie
Manager of Call Centre Operations
Camis Inc
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