Hello,
The notion of interaction brings together voice, email, chat ... From a CRM point of view, we have the notion of file, ticket (incident) open / closed
Would it be possible to assign an interaction from PureCloud to a folder that exists already in Dynamics 365 of a customer that often calls, then qualify the open or closed folder ?
Regards,
#Implementation#Integrations------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------