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  • 1.  Station Groups

    Posted 01-17-2019 10:14
    Customer wants to have 4 standalone phones ring simultaneously when an internal extension is dialed.  Easy to accomplish in PureConnect.  Anyone know of a way to do this in PureCloud?
    #Telephony

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    Bob Shappell
    Automated Voice & Data Solutions
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  • 2.  RE: Station Groups

    GENESYS
    Posted 01-17-2019 17:00
    We can do group ring for people; I don't know of a way to do it for just phones.
    https://help.mypurecloud.com/articles/configure-a-group-phone-number/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Station Groups

    Posted 04-13-2021 12:12
    Out of curiosity, was this accomplished? And, if so, how did you do it?

    Thanks!

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    Dan Fontaine
    ConvergeOne, Inc.
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  • 4.  RE: Station Groups

    Posted 04-13-2021 22:35
    I don't know if this will work or not but throwing it out there:

    Possibly you could create a dummy user for each of these standalone phones and give them the communicate license only, and make sure to set their default phone and add the user to your group with the ring type set to broadcast.

    Then in theory, unless things have changed, calls should ring on those default phones even if the "user" is not logged in.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 5.  RE: Station Groups

    Posted 04-14-2021 09:50
    That is what we have done previously. Was wondering if there had been any other solutions/changes recently.

    Thanks,
    Dan

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    Dan Fontaine
    ConvergeOne, Inc.
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  • 6.  RE: Station Groups

    Posted 11-02-2023 17:04

    Do you know if anyone has gotten this working? In my testing, I have yet to be successful. 



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    Pat Johnson
    Numerica Credit Union
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