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Export Recording with Integration Under Email In policy
Thammarajupalle Ashok Kumar
06-05-2020 07:13
There is option Export Recording with Integration Under Email In policy when I select it ask ...
Lesley Vereen
06-08-2020 12:39
Hi Thammarajupalle, You will need to create/configure your own AWS S3 bucket to export recordings ...
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Export Recording with Integration Under Email In policy
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Thammarajupalle Ashok Kumar
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There is option
Export Recording with Integration Under Email
In
policy
when I select it ask AWS S3 Bulk Export Integration to choose, seems here it requires AWS account .
My question is without selecting AWS account is not possible to export data .If possible ,how we can do this and if not possible where the recorded emails and other will be stored in pure could . Is it possible to export manually.
Where I can find all the recorded information .
#AskMeAnything(AMA)
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#Integrations
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#Outbound
#PlatformAdministration
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#Reporting/Analytics
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------------------------------
Thammarajupalle Ashok Kumar
DXC Connect Pty Limited
------------------------------
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RE: Export Recording with Integration Under Email In policy
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Lesley Vereen
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Posted 06-08-2020 12:39
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Hi
Thammarajupalle,
You will need to create/configure your own AWS S3 bucket to export recordings either via the policy action (which will export future recordings on an ongoing basis) or to bulk export using APIs. Details are located in the Resource Center
https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/
.
Thanks,
Lesley
------------------------------
Lesley Vereen
Sr Product Manager - PureCloud
Genesys
------------------------------
Original Message
Original Message:
Sent: 06-05-2020 07:13
From: Thammarajupalle Ashok Kumar
Subject: Export Recording with Integration Under Email In policy
There is option
Export Recording with Integration Under Email
In
policy
when I select it ask AWS S3 Bulk Export Integration to choose, seems here it requires AWS account .
My question is without selecting AWS account is not possible to export data .If possible ,how we can do this and if not possible where the recorded emails and other will be stored in pure could . Is it possible to export manually.
Where I can find all the recorded information .
#AskMeAnything(AMA)
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#RemoteWorkEnablement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#PureCloudQAEpisode
------------------------------
Thammarajupalle Ashok Kumar
DXC Connect Pty Limited
------------------------------
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