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Export Recording with Integration Under Email In policy

  • 1.  Export Recording with Integration Under Email In policy

    Posted 06-05-2020 07:13
    ​There is option Export Recording with Integration Under Email In policy when I select it ask AWS S3 Bulk Export Integration to choose, seems  here it requires AWS account .
    My question is without selecting  AWS account is not possible to export data .If possible ,how we can do this and if not possible where the recorded emails and  other will be stored in pure could . Is it possible to export manually.
    Where I can find all the recorded information .
    #AskMeAnything(AMA)
    #ArchitectureandDesign
    #ConnectwithaCustomer(NEW)
    #DigitalChannels
    #Implementation
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #PlatformAdministration
    #QualityManagement
    #RemoteWorkEnablement
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Security
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other
    #PureCloudQAEpisode

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    Thammarajupalle Ashok Kumar
    DXC Connect Pty Limited
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  • 2.  RE: Export Recording with Integration Under Email In policy

    GENESYS
    Posted 06-08-2020 12:39
    Hi Thammarajupalle,
    You will need to create/configure your own AWS S3 bucket to export recordings either via the policy action (which will export future recordings on an ongoing basis) or to bulk export using APIs.  Details are located in the Resource Center https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/.
    Thanks,
    Lesley

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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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    Original Message


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