Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Download Voice Transcripts

  • 1.  Download Voice Transcripts

    GCAP Member
    Posted 02-24-2021 05:27

    Hello,

    does anyone know if and/or how it is possible to download a voice transcript?

    Are these data accessible anywhere? added data to conversions-data?

    So far I just find out how to access the voice transcripts in interaction details.

    Thank you


    #Unsure/Other

    ------------------------------
    Gert Acker
    B&O Service AG
    ------------------------------


  • 2.  RE: Download Voice Transcripts

    Top 25 Contributor
    Posted 02-26-2021 00:29
    Only through the API at the moment - UI will be coming soon.  For now, use

    /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

    That will get you a URL to download it from.  



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Download Voice Transcripts

    GCAP Member
    Posted 20 days ago

    Thank you for replying, Robert.

    I have set everthing up in our DEV ORG since we currently do not have PC3 licences productive (in DEV Org we do). Everything seems to be fine and working.

    Now trying to get the transcript through the API i have the following issue:

    Both conversationId and communicatinId are required.

    I may have a gap in knowledge here: What is and how do I get the communicationID? I could not find anything abot communicationID.

    Thanks a lot in advance



    ------------------------------
    Gert Acker
    B&O Service AG
    ------------------------------



  • 4.  RE: Download Voice Transcripts

    Top 25 Contributor
    Posted 20 days ago
    Hi Gert

    The communicationID is the "id" under the "calls" section of the Conversation object:

    "calls": [
    {
    "state": "terminated",
    "id": "a65e3374-f4c8-4ca9-875f-754a83205baa",
    "direction": "inbound",
    "recording": false,
    "recordingState": "none",
    "muted": false,
    "confined": false,
    "held": false,
    "segments": [

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------