Hi community,
We're setting up outbound dialing for one of our customers.
When using Preview Dialing Mode, we noticed that, after the wrap-up code has been selected and the 'done' button clicked, the agent still has to hit the 'End Preview' button (upper right part of the client) to really end a contact interaction. Otherwise, he's still connected and not available for another call.
Is this the expected behaviour ?
This is very surprising as the agent can stay in that state forever.
I didn't find any hint in the ressource center.
Thanks for your feedback
#Outbound------------------------------
Mayeul BRIVET
CoverApps
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