I'm sorry, Tonna...I think my brain read "email" where you typed "voicemail" :-(
I'll have to go back to the drawing board. You are talking about forwarding the Callback with included Voicemail that the agent gets routed, correct?
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George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 11-05-2019 13:22
From: Tonna Winkers
Subject: routing queue voicemail to external contact
Thanks George! I reviewed the attached thread and that looks like it's for email. Do you have a similar thread around forwarding voicemail's to external contacts who are not on PureCloud?
Thanks,
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Tonna Winkers
Credit Union National Association, Inc.
Original Message:
Sent: 10-30-2019 12:14
From: George Ganahl
Subject: routing queue voicemail to external contact
See the entry marked Best Answer in this thread: https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=4e715f80-d734-4236-93d1-1d206040e00d&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 10-30-2019 12:00
From: Tonna Winkers
Subject: routing queue voicemail to external contact
We are fairly new to PureCloud. We occasionally get a queue voicemail that we need to transfer to an employee in our organization that is not on PureCloud. When we try to use the transfer option we only get users and queues as an option to transfer too. Is there a way to also pull in our other employees from our external contacts?
#Unsure/Other
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Tonna Winkers
Credit Union National Association, Inc.
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