Genesys Cloud (formerly PureCloud)

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Agent machine without internet access

  • 1.  Agent machine without internet access

    Posted 03-02-2021 07:53
    Dear All,

    We are looking for some solution if an agent can cater to interactions (inbound/outbound) without having internet access.
    And if is available, what are the probable solutions.

    Maloy Karmakar
    British Telecommunications PLC

  • 2.  RE: Agent machine without internet access

    Top 25 Contributor
    Posted 03-02-2021 11:07
    Unfortunately, the definition of Cloud Contact Center is hosted in the Cloud, AKA internet.  Now, you could have an Edge device with a stand-alone phone registered to that device, but you would still need to have access to the web to and from the Edge.  They could not really be part of the contact center since they can't change status or set wrap-up codes, but they could make and get calls.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect