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  • 1.  API Integration

    Posted 10-06-2020 13:49
    Is there a cost for using the API's provided by Genesys ? Precisely the Genesys Cloud analytics API
    Regards
    #ArchitectureandDesign
    #Integrations

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    Samuel Effange
    Nissan North America, Inc.
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  • 2.  RE: API Integration

    Posted 10-06-2020 14:26
    Hi Samuel

    Not a direct cost, but based on your user license type and count you have a fair usage "limit" of API queries per month.  Assuming you're only going to be using the APIs via an OAuth client then my understanding is as long as you stay within the API query usage limit you're fine.  

    However if you're wanting someone to be able to use the developer centre to use the API Explorer or other tools, then that person will need a user account with possibly wallboard or higher licenses depending on what APIs they need to use.

    LIkewise if you purchase a third party integration through the AppFoundry that uses those APIs, that will also count towards your query usage, and will have it's own costs involved.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: API Integration

    Posted 10-06-2020 19:24
    More details:

    https://help.mypurecloud.com/articles/api-overage-charge/

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    Paulo Mesquita
    Spark NZ Trading
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  • 4.  RE: API Integration

    Posted 10-07-2020 09:46
    Hi Vaun & Paulo,
    Thanks for your input and directions, they were very helpful
    Regards


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    Samuel Effange
    Nissan North America, Inc.
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