Genesys Cloud CX

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  • 1.  Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    Posted 10-14-2021 11:21
    HI,

    Need to know how to change the default english language, found in the Chat 2.0 Widget as we need Spanish language to be displayed in all the chat windows, messages and buttons used in this standard widget offered by Genesys.
    Found how th change the labels for the data requested in the window appearing as "pre-chat" asking the customer for some spedific data (Last Name, First Name, e-mail, and Subject).
    Additionally, our customer is asking how to add their Company Logo  in the Chat window heading or at least to be able to customiza the text to include the Company Name there.

    Thanks in advance for your help.

    #AskMeAnything(AMA)
    #DigitalChannels

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    GENESYS
    Posted 10-15-2021 11:59
    Jorge,

    I now that you are using the Widgets 2.0 on Genesys Cloud, but those widgets are actually shared across all of our platforms and we have some great docs on our Genesys Engage docs that will explain how to configure those items: https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome.  I hope that helps.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 3.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    Posted 10-15-2021 12:06
    Thanks Jim.

    Unfortunately I cannot access to the documents with the link sent as it seems it is not available. Please find hereafter the warning message received while attempting to access to this Engage Docs:

    Sorry, this topic can't be found

    Hi! This topic either does not exist, or has been removed from the Documentation.

    To find what you need, you can either:

    • Navigate to the selected manual and then select a topic from the Table of Contents on the left
    • Navigate to the product page to get the list of versions and associated manuals
    • Try the Search box below
    Thanks!

    Thanks!




    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 4.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    Posted 10-15-2021 12:34
    Hi again Jim,

    Finally I was able to check the documentation but it is almost the same found for Genesys Cloud and that I checked.

    I was able to change the language to french but it did not worked if I select spanish language.

    For french language (successful case) the configuration is the following (short extract of the configuration file):

    "widgets": {
    "main":{
    "theme": "light",
    "lang": "fr",
    "i18n": "https://apps.mypurecloud.com/widgets/9.0.014.05/i18n/widgets-fr.i18n.json"


    While attemptiong to change the language to spanish (es), this is not working; the configuration is almost the same:

    "widgets": {
    "main":{
    "theme": "light",
    "lang": "es",
    "i18n": "https://apps.mypurecloud.com/widgets/9.0.014.05/i18n/widgets-es.i18n.json"

    Is spanish language available or should I choose other version different (newer than) 9.0.014.05 to have access to the spanish language.

    Thanks



    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 5.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    Posted 10-15-2021 12:45
    Hi again

    Tested other languages as it (Italian), and pt-BR (Brazilian Portuguese), but the result is also the same as for es (spanish) language: the language configured is not displayed.

    Any help is welcome.
    Thanks!

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 6.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    GENESYS
    Posted 10-15-2021 13:01
    Jorge,

    I think the problem might be with the version number in the i18n URL.  Try to make it less specific by just using "9.0".  If you change it to that then it looks like the JSON pulls up properly: https://apps.mypurecloud.com/widgets/9.0/i18n/widgets-es.i18n.json

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 7.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    Posted 10-15-2021 13:46
    Edited by Jorge Negri 10-15-2021 13:52
    Thanks again very much Jim for this new answer.

    Unfortunately it is still not working for Spanish, and the webchat language is not changing from english with the last suggention you've sent:

     https://apps.mypurecloud.com/widgets/9.0/i18n/widgets-es.i18n.json

    Please also take into account tha this new link is now working for Italian and for Brazilian Portuguese:

     https://apps.mypurecloud.com/widgets/9.0/i18n/widgets-it.i18n.json

     https://apps.mypurecloud.com/widgets/9.0/i18n/widgets-pt-BR.i18n.json

    (but not working with the full version configured previously):

    https://apps.mypurecloud.com/widgets/9.0.014.05/i18n/widgets-xx.i18n.json

    (only french language is working with this one).

    Hope someone can help.

    Thanks again in advance for your attention.


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 8.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    GENESYS
    Posted 10-15-2021 14:07
    Jorge,

    I'm not sure what else to do.  Maybe contact Genesys Customer Care and see if they can help you.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 9.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name
    Best Answer

    GENESYS
    Posted 10-20-2021 17:45
    Jorge,

    Circling back around to this thread.  I heard back from engineering and it seems that Spanish support in the widgets wasn't supported until version 9.0.0014.09 (https://docs.genesys.com/Documentation/RN/9.0.x/gwc-wgt90rn/gwc-wgt9001409).  And the latest release of the widgets is now 9.0.017.26.

    So they suggested that you use the latest version of the widgets and the localization should start working.

    Sorry for the run around on this and the long delay between answers.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 10.  RE: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name

    Posted 10-23-2021 12:57
    Thanks again for your help Jim!

    Regards,


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------