Hi again Jim,
Finally I was able to check the documentation but it is almost the same found for Genesys Cloud and that I checked.
I was able to change the language to french but it did not worked if I select spanish language.
For french language (successful case) the configuration is the following (short extract of the configuration file):
"widgets": {"main":{"theme": "light","lang": "fr","i18n": "https://apps.mypurecloud.com/widgets/9.0.014.05/i18n/widgets-fr.i18n.json"While attemptiong to change the language to spanish (es), this is not working; the configuration is almost the same:
"widgets": {"main":{"theme": "light","lang": "es","i18n": "https://apps.mypurecloud.com/widgets/9.0.014.05/i18n/widgets-es.i18n.json"Is spanish language available or should I choose other version different (newer than) 9.0.014.05 to have access to the spanish language.
Thanks
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Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
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Original Message:
Sent: 10-15-2021 12:06
From: Jorge Negri
Subject: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name
Thanks Jim.
Unfortunately I cannot access to the documents with the link sent as it seems it is not available. Please find hereafter the warning message received while attempting to access to this Engage Docs:
Sorry, this topic can't be found
Hi! This topic either does not exist, or has been removed from the Documentation.
To find what you need, you can either:
- Navigate to the selected manual and then select a topic from the Table of Contents on the left
- Navigate to the product page to get the list of versions and associated manuals
- Try the Search box below
Thanks!
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Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
Original Message:
Sent: 10-15-2021 11:59
From: Jim Crespino
Subject: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name
Jorge,
I now that you are using the Widgets 2.0 on Genesys Cloud, but those widgets are actually shared across all of our platforms and we have some great docs on our Genesys Engage docs that will explain how to configure those items: https://docs.genesys.com/Documentation/GWC/Current/Deployment/Welcome. I hope that helps.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 10-14-2021 11:21
From: Jorge Negri
Subject: Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name
HI,
Need to know how to change the default english language, found in the Chat 2.0 Widget as we need Spanish language to be displayed in all the chat windows, messages and buttons used in this standard widget offered by Genesys.
Found how th change the labels for the data requested in the window appearing as "pre-chat" asking the customer for some spedific data (Last Name, First Name, e-mail, and Subject).
Additionally, our customer is asking how to add their Company Logo in the Chat window heading or at least to be able to customiza the text to include the Company Name there.
Thanks in advance for your help.
#Ask Me Anything (AMA)
#DigitalChannels
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Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
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