Hi,
We had the same issue for three weeks and it seems to be fixed after we tried the Edge manual update to the latest version (released last week).
It can be just a coincidence, but we have SBCs configured to send SIP options every 30 sec and were receiving several alerts of non-response from Edges since they were auto-updated to v1.0.0.8734.
I am not sure if this is the same issue, but I hope it helps.
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Paulo Mesquita
Spark NZ Trading
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Original Message:
Sent: 02-14-2020 12:44
From: George Ganahl
Subject: No one could answer the call
Most often that is a problem somewhere on the local network or your internet connection to Genesys Cloud. You will need to get Network and Console logs from those clients (presuming you have the logs turned on when the problem happens) and open a case with care.
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George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 02-14-2020 12:38
From: Muhammad Zubair
Subject: No one could answer the call
We had 3 separate incidents where a call came in and went through all agents since no one could answer the call. They received the call but when clicking on the answer button the ringing stops but in eventually times out and goes to the next agent until it loops through them all. Can we get the possible cause of this issue. one of them is shown below:
#ArchitectureandDesign
#Routing(ACD/IVR)
#PureCloudQAEpisode
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Muhammad Zubair
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