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Ben - I spoke directly Development about this and they encouraged me to push you to Care. There is no reason you should not be able to get a years worth of data as we have substantially larger clients (in terms of interaction volume and agents) that do this successfully. I would suggest getting screenshots of any alerts you get and supplying the empty file for them to investigate.Please feel free to keep me in the loop. You can email me directly (firstname.lastname@example.org) or just keep posting here in the community.
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