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About activation of Virtual Edge

  • 1.  About activation of Virtual Edge

    Posted 02-27-2020 03:49
    About activation of Virtual Edge

    Virtual Edge does not In-Service status.

    I performed the installation of Virtual Edge according to the article in the Resource Center,
    The "Put In-Service" button of "Put the Virtual Edge in service" is grayed out and Virtual Edge does not In-Service.
    Would you tell us why Virtual Edge doesn't In-Service?

    I referred to the following URL
    https://help.mypurecloud.com/articles/download-virtual-edge-image-obtain-pairing-token/

    1. The installation was no problem with the resource center procedure
    2. Virtual Edge created on the H drive.
    3. It seems that Internet connection is available from the guest OS to PureCloud.

    Thanks,
    #Unsure/Other

    ------------------------------
    Yuichi Enomoto
    Itto Software
    ------------------------------


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