Hello again Genesys Cloud Customers,
We contacted you previously about taking a survey on employee rewards and recognition within the contact center environment. If you've already taken the survey, thank you so much! If not, we request you to please take a few minutes to respond to this survey.
Also, we'd love to hear more from the agent's perspective. Could you please forward the survey link: https://www.surveymonkey.com/r/7XF7VL8 to agents on your teams and request if they could take the survey as well?
The survey will take less than 10 minutes to complete and allows us to include and consider the agents' voices (in addition to managers) when making future enhancements to the Genesys Cloud experience.
NOTE: Survey closes on June 2nd.
Thank you again for your participation.
------------------------------
Shikha Khattar
Genesys - Sr. Product Manager - Workforce Engagement Management
------------------------------
Original Message:
Sent: 05-19-2021 11:30
From: Shikha Khattar
Subject: NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video)
#Genesys Cloud
#Gamification
#Performance Management
#QualityManagement
#Rewards and Recognition
#SpeechandTextAnalytics
#Workforce Engagement Management
#WorkforceManagement
#Feedback
------------------------------
Shikha Khattar
Genesys - Sr. Product Manager - Workforce Engagement Management
Original Message:
Sent: 02-24-2021 11:25
From: Saramar Vallejo
Subject: NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video)
Genesys Cloud just released native Gamification for performance management and a redesigned, employee-centric Activity UI to all GC3 licenses.
The Activity area provides personalized, one-click access to all the information an agent needs while off-queue, including:
- Day's Schedule at a Glance
- Overall Performance and Personal Bests
- Performance Scorecards & Leaderboards to understand how performance compares to peers' and past trends
- Upcoming Coaching and Training sessions
Watch this short video to learn more about this release!
Ready to enable this for your org? Visit About Performance Management and Gamification in the Resource Center for additional information on set up, or watch this tutorial for a quick guide on how to enable:
#Omni-ChannelDesktop/UserInterface
#Reporting/Analytics
#Roadmap/NewFeatures
------------------------------
Sara Vallejo
Genesys
------------------------------