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Use DTMF on Transfer to number action for ext selection

  • 1.  Use DTMF on Transfer to number action for ext selection

    Posted 9 days ago
    I've searched hi and low and haven't found a recent ask/response to this, so here goes.

    Is there a way to pass DTMF on a transfer to number within a menu?  The use case is we transfer a call to a number, then automatically enter the extension so the end user does not have to.

    The DTMF would be static for each menu selection, so it does not have to be a dynamic choice.  I've tried the standard ##########,,,### with no success.

    Thanks for any insight.​
    #ArchitectureandDesign
    #Outbound
    #Telephony

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    Brandon Wilch
    Indiana University Health
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  • 2.  RE: Use DTMF on Transfer to number action for ext selection

    Top 25 Contributor
    Posted 9 days ago
    No there's not Brandon.  I was looking for something similar earlier in the year for a particular use case.

    I assume the number you're transferring to is external and the IVR it's calling isn't under your control?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Use DTMF on Transfer to number action for ext selection

    Posted 5 days ago
    You're correct.  We transfer calls out to various locations for ease of use for our crews.  Thank you for your response.

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    Brandon Wilch
    Indiana University Health
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