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ANI Data

  • 1.  ANI Data

    GCAP Member
    Posted 11-09-2018 17:27
    Hello!  We are needing to look up all of the ANI's that hit our Genesys queues in a certain time frame but are not having much luck.  We are able to view these in interactions, but there is no option to export.  There is also not an option from the canned reporting.  Any help would be appreciated!

    #Reporting/Analytics

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    Jeff Kamin
    330-612-7591
    EnvisionRxOptions
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  • 2.  RE: ANI Data

    GENESYS
    Posted 01-15-2019 11:42
    Sorry, Jeff, I just noticed that your question was never answered.

    Currently the only way to do what you want is through the API (or use something like PureInsights for purchase in the AppFoundry).

    There is a project underway to allow export of Performance>Interactions to CSV, but we don't yet have a time frame for completion of that feature.

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 3.  RE: ANI Data

    GENESYS
    Posted 13 days ago
    Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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