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Genesys Cloud Weekly Release Notes - 1/20/2021

  • 1.  Genesys Cloud Weekly Release Notes - 1/20/2021

    GENESYS
    Posted 01-20-2021 09:38

    Contact center

    Workforce management work plan validation enhancements

    The workforce management work plan validation process now provides improved messages for work plan constraint violations. In addition, work plans are now marked valid or invalid when saved. These enhancements allow administrators and contact center managers to quickly correct constraint violations before they generate a schedule, and reduce scheduling errors and rework. For more information, see Validate and save the work plan and About workforce management. This feature requires the following subscriptions: Genesys Cloud User 3, Genesys Cloud 1 WEM Upgrade 2, Genesys Cloud 2 WEM Upgrade 1.

    France French, Canadian French, Italian, and Brazilian Portuguese voice transcription support

    Voice transcription support is now available for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), and Brazilian Portuguese (pt-BR). For more information, see Genesys Cloud supported languages. This feature requires the following subscription: Genesys Cloud User 3.


    #Roadmap/NewFeatures

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    Matt Lawson
    Genesys - Employees
    Genesys Community Manager
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