Hello Community:
Currently we detected a problem with de chat's widget, This issue is only some IOS device, actually the widget works fine but there is only a display issue with the keyboard because this no looks fine.
We have had a
ticket 2860220 with Genesys Care. the response was
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The widget itself doesn't control the keyboard. The OS is determining when to show / hide the keyboard. The widget itself has no control over that so that is platform specific expected behavior.
(This also covers the case I've stated above.)
The difference between ios and android is because the respective OS handles the keyboard show/hide differently.
From a widget side we are unable to streamline the behavior between the two OS' because of that. It's the OS controlling this not the widget.
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But there is a bug with the keyboard related that don't allowed display fine on OIS
Could you help us to improve the display issue with keyboard related?
#Omni-ChannelDesktop/UserInterface#Roadmap/NewFeatures------------------------------
Heriberto Osorio
Nekotec Tecnologia, S.A. de C.V.
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