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  • 1.  Use Call Analysis on Transfer to Number in Architect

    Posted 11-22-2019 07:18
    Hi everyone,

    is It possible to use Call analysis response on the Transfer to number action in Architect?

    Thanks
    #ArchitectureandDesign
    #Outbound

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    Sergio Rota
    TechneValue GmbH
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  • 2.  RE: Use Call Analysis on Transfer to Number in Architect
    Best Answer

    GENESYS
    Posted 11-22-2019 10:39
    Only if the transfer fails for one of the Failure Types:

     
    Type: String
    A non-empty String that contains the type or category of the error.
    • Busy
    • GeneralError
    • InvalidNumber
    • NetworkBusy
    • NoAnswer

    You would have to configure the errorType with a string variable to hold the return, then analyze that variable with a Select action I think.

    You could also assign a variable to the errorMessage output and analyze it as well:
     
    Type: String
    A non-localized error message. The String may be empty or NOT_SET.

    The errorMessage should contain whatever the telco or system sends back.

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Use Call Analysis on Transfer to Number in Architect

    Posted 03-17-2020 07:54
    Thank you George!

    ------------------------------
    Sergio Rota
    TechneValue GmbH
    ------------------------------

    Original Message


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