Hi All,
Expanding on the attribute, we have it working with one attribute at the end. For instance,+Flow.PhoneNumber is our attribute that we attach to the end a Salesforce URL like below.
"https://manheim--preprod.lightning.force.com/one/one.app#/alohaRedirect/apex/CRCScreenPopVFPage?ANI="+Flow.PhoneNumber
We are trying to use a Salesforce URL with multiple attributes. For instance,
"https://manheim--preprod.lightning.force.com/one/one.app#/alohaRedirect/apex/CRCScreenPopVFPage?ANI="+Flow.PhoneNumber"&locationPhoneNumber="+Flow.Location"&callReason="+Flow.Reason"&dealerNumber="Task.Dealer
1. Is it possible to have multiple attributes?
2. If so, are there special characters, other than quotation marks, to separate the attributes in the URL?
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Chris Peters
Cox Automotive Corporate Services, LLC
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Original Message:
Sent: 02-23-2021 12:09
From: Marian OConnell
Subject: Salesforce URL Pop with Interaction Attribute
Hi all,
Thanks for your inputs and suggestions on this one.
Just to let you know we did eventually get it working with SF_URLPop = "/apex/development?dnis="+Call.CalledAddressOriginal
But using the extension point in GCloud for Salesforce would definitely have bene the next option if needed.
Appreciate the help.
Regards,
Marian
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Marian OConnell
Wren Data Ltd.
Original Message:
Sent: 02-12-2021 10:12
From: Richard Schott
Subject: Salesforce URL Pop with Interaction Attribute
I would check the browser console logs to see what is actually coming through as the sf_urlPop attribute. I suspect there is something odd about the way it's coming through (using what's in your post above, there's only one set of double quotes, which would cause problems).
Another option worth exploring would be to insert your code in an Apex file to leverage with the client extension points, documented here: https://help.mypurecloud.com/articles/extension-points-in-genesys-cloud-for-salesforce/ This approach might be a little more straightforward and process faster than relying on loading a visualforce page that must then process your code.
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Richard Schott
Genesys - Employees
Original Message:
Sent: 02-10-2021 13:06
From: Marian OConnell
Subject: Salesforce URL Pop with Interaction Attribute
Hi,
We are using Genesys Cloud for Salesforce classic and need to capture the phone number the customer dialled and pass that value to SF via a URL.
When a call arrives to an agent, Salesforce runs its own custom development there (/apex/development) and will use the Called Number to do some client look ups.
Based on the results of the client look ups, a particular screen is then popped to the agent.
We are having an issue with passing the Called Number to Salesforce so it can be utilised in the apex development.
Within the IVR we have setting the attribute SF_URLPop with value -
/apex/development?vdnis="+Call.CalledAddressOriginal
and also tried:
/apex/development?dnis="+Call.CalledAddressOriginal
but in both cases, SF cannot see the Call.CalledAddressOriginal.
Has anyone tried this before or have any suggestions on how we could do the above?
Thanks,
Marian
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Marian OConnell
Wren Data Ltd.
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