Genesys Cloud (formerly PureCloud)

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How to pull out successful calls in iteractions

  • 1.  How to pull out successful calls in iteractions

    NEW MEMBER
    Posted 5 days ago
    Hi all ,

    Good day !

    i have an query regarding interactions section, in my call flow - IVR when we press 1 key (using purecloud ) to connect agent (using pureconnect ).. i need to pull out successful call details in cloud for particular time period. i am not able to identify the successful call connects to agent in interaction ...can someone help me on this?

    All Stay Home & Stay safe .Take care

    Thanks & Regards,
    Thiruvarul Pandian G B
    #Routing(ACD/IVR)

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    Thiruvarul Pandian
    Johnson & Johnson
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