Genesys Cloud (formerly PureCloud)

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Need Clarification for Agent Metric Report

  • 1.  Need Clarification for Agent Metric Report

    Posted 11-21-2020 17:04
    Hello All,

    I was going through the Sample provided Genesys for Agent Metric Report, little confused that at some instances Avg talk is available for week total and Month total, but at some instance is shows NA. Though there are total talk data available date wise.


    #Reporting/Analytics

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    Md Nadeem Anwar
    Orange SA
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