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  • 1.  Search by Custom Profile Fields

    Posted 03-29-2021 18:53
    Hi Genesys Cloud community,

    I am trying to set up a new profile field, of type Tag, to my organization. I would like this new field to be searchable in the directory.
    Adding the filed itself is really easy of course - I used the Skills & Certifications section, added a filed of type Tag and set its label to Language.

    On a user profile page, I added the ​section Skills & Certifications, and under the Language filed, added 'English' as a value.

    Now I was expecting to be able to use this field as a search criteria in the directory, but it is not showing up on the left rail of the search content.

    Is this possible?
    #PlatformAdministration

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    Aurelien Plancque
    Cigna International
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  • 2.  RE: Search by Custom Profile Fields

    Posted 04-11-2021 16:11
    Any ideas or guidance with this?

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    Aurelien Plancque
    Cigna International
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  • 3.  RE: Search by Custom Profile Fields

    Posted 04-25-2021 08:27
    Apparently, the directory search only look up for standard profile fields.

    Please try to raise a case with support and confirm if this statement is correct.


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    Paulo Mesquita
    Spark NZ Trading
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  • 4.  RE: Search by Custom Profile Fields

    Posted 05-05-2021 11:05

    Hi Paulo.

    Were you able to create a case with support about this? i'm having the same issue



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    Mariano Martinez
    Interaxa S.A.
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  • 5.  RE: Search by Custom Profile Fields

    Posted 04-25-2021 21:05
    From what I see, you can't add categories to the tags on the left.  You could create skills for the users and use that as tags.  Otherwise, it looks like if you add a field, you can search for it at the top and add that as a keyword filter when viewing the directory.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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