Thanks Vaun - we also had issues with a couple of Standard v3 Edges to which we had to apply a Kernel/OS upgrade, hence our query about having a bit more control / visibility.
Have you seen any blog from Genesys re: software updates, similar to fortnightly application / feature updates?
Cheers,
Mal.
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Thanks and regards,
Malcolm Green
Senior Contact Centre Engineer
Nexon Asia Pacific
malcolm.green@nexon.com.au------------------------------
Original Message:
Sent: 09-14-2021 00:59
From: Vaun McCarthy
Subject: Disabling Automatic Updates on Hardware Edges
Hi Malcolm, after a defect in an update earlier in the year I asked Genesys whether we could turn off updates or at least turn them off for one site but was told no, only Genesys dev/care could do that and I don't know if it could be done on an org level or only regionally.
As far as I recall the start/end times must be at least 2 hours apart.
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 09-14-2021 00:15
From: Malcolm Green
Subject: Disabling Automatic Updates on Hardware Edges
Hi All -
Is it possible to disable the 'Automatic Updates' for hardware Edges? If not ...
- what is the smallest 'window' (Start/Stop time) than can be specified?
- can we guarantee that the software would be updated within this window?
Thank you!
#ArchitectureandDesign
#PlatformAdministration
#Telephony
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Thanks and regards,
Malcolm Green
Senior Contact Centre Engineer
Nexon Asia Pacific
malcolm.green@nexon.com.au
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