Genesys Cloud CX (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

chat / predicitive engagement demo with chrome demo extension or tampermonkey

  • 1.  chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 01-19-2021 11:14
    Hi community,

    Did anyone have any luck giving a customer demo with the chrome genesys demo extension (on top of the customer website) using your OWN org (not the genesys demo org)?

    I have an org located in Frankfurt and I'm trying to use the extension, but no luck so far. I must be missing something. It is working fine when using the genesys demo org but doesn't work using my own org in Frankfurt.

    As a bonus, maybe someone has experience using tampermonkey and has some scripts or insights to share?

    Much appreciated.

    #DigitalChannels
    #Implementation
    #SystemAdministration

    ------------------------------
    Tommy Braes
    Consultant Professional Services
    Proximus PLC
    ------------------------------


  • 2.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Top 25 Contributor
    Posted 01-20-2021 10:53
    We use it all the time (both the Chrome and TamperMonkey versions) with our own ORG in US-East.  Try the Chrome extension first as it is easier to setup.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    GENESYS
    Posted 01-20-2021 12:06
    Hello Tommy,

    Did you configure the correct URL related to your org, https://help.mypurecloud.com/articles/configure-the-genesys-cloud-browser-extensions/ ?


    And for your bonus, i can share with you a chat script to simulate a genesys cloud chat button on any website.

    ------------------------------
    Gurwan Duplenne
    Genesys - Employees
    ------------------------------



  • 4.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 01-20-2021 14:44
    @Robert Wakefield-Carl I tried the chrome extension first. When connecting to the purecloudnow demo environment, I can do chats, callbacks. predicitve engagement is also working fine.

    But when I connect to my eu-central-1 based org, the behaviour is erratic. Sometimes chat/callback will work, sometimes it doesn't. Not really suitable for demo purposes. predicitve engagement also doesn't seem to work.

    @Gurwan Duplenne, I was referring to the Genesys Demo Extension, not the Genesys chrome extension you mention above. I would be very interested in the chat script you can share.​​

    Many thanks for your input!

    ------------------------------
    Tommy Braes
    Consultant Professional Services
    Proximus PLC
    ------------------------------



  • 5.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 9 days ago
    Hi,

    Sorry to jump in on this conversation. @Gurwan Duplenne I was wondering if you could share the code to run a chat button on a website​ using TamperMonkey. If you could share the steps to configure it and run it that would be great. I am looking to test Genesys web messenger and this would help. Thank you.

    ------------------------------
    Jaime Perez
    The Avon Company
    ------------------------------



  • 6.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    GENESYS
    Posted 01-21-2021 03:17
    Hello Tommy,

    ok sorry for this misunderstanding, so please find the tampermonkey script for chat,
     replace all data between <> with your inputs.

    https://higherlogicdownload.s3.amazonaws.com/GENESYS/UploadedImages/9663006a-7b96-42d8-8ecd-84f746b4a9cc/TamperMonkeyScript_Chat.txt

    ------------------------------
    Gurwan Duplenne
    Genesys - Employees
    ------------------------------



  • 7.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    GENESYS
    Posted 5 days ago

    Hello Jaime,

     

    Please find attached the script I use when I do some demo.

    Update it with your <region>, <orgUId>, and <deploymentKey>. It implies that all pre-requisites done on GC of course.

    https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

    https://help.mypurecloud.com/articles/set-co-browse/ is used of course. If not delete cobrowse section in the script.

     

    To use the script :

    1. Install Tampermonkey
    2. Open it and click add script tab (icon with + symbol)
    3. Paste the source into the script window and hit save
    4. Then open your website, the one you set in @match tag.
    5. Voilà !

     

    sidebar & need help panel should now appear on your website

     

    Hope it helps !

     

    Regards,

     

    Gurwan DUPLENNE

    Professional Services

     

    Upcoming Out-Of-Office:

    PTO :

    Business Travel:

     

     

     

     

     






  • 8.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 4 days ago
    Hi @Gurwan Duplenne,

    Thanks for sending the steps. However, I couldn't find an attachment. Do you mind emailing it to me​? Jaime.Perez@avonsa.com

    Thank you.

    ------------------------------
    Jaime Perez
    The Avon Company
    ------------------------------



  • 9.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    GENESYS
    Posted 4 days ago
    Mail just sent on your inbox. Enjoy
    Gurwan

    ------------------------------
    Gurwan Duplenne
    Genesys - Employees
    ------------------------------



  • 10.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 4 days ago
    @Gurwan Duplenne, my bad! I have a typo in my email address Jaime.Perez@avonusa.com. Can you please resend it? Sorry!​

    ------------------------------
    Jaime Perez
    The Avon Company
    ------------------------------



  • 11.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 4 days ago
    @Gurwan Duplenne, sorry for the spam. Can you resend to the correct email address, Jaime.Perez@avonusa.com? I inadvertently mistyped it previously. Thanks! ​

    ------------------------------
    Jaime Perez
    The Avon Company
    ------------------------------