Genesys Cloud (formerly PureCloud)

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chat / predicitive engagement demo with chrome demo extension or tampermonkey

  • 1.  chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 01-19-2021 11:14
    Hi community,

    Did anyone have any luck giving a customer demo with the chrome genesys demo extension (on top of the customer website) using your OWN org (not the genesys demo org)?

    I have an org located in Frankfurt and I'm trying to use the extension, but no luck so far. I must be missing something. It is working fine when using the genesys demo org but doesn't work using my own org in Frankfurt.

    As a bonus, maybe someone has experience using tampermonkey and has some scripts or insights to share?

    Much appreciated.

    #DigitalChannels
    #Implementation
    #SystemAdministration

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    Tommy Braes
    Consultant Professional Services
    Proximus PLC
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  • 2.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Top 25 Contributor
    Posted 01-20-2021 10:53
    We use it all the time (both the Chrome and TamperMonkey versions) with our own ORG in US-East.  Try the Chrome extension first as it is easier to setup.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    GENESYS
    Posted 01-20-2021 12:06
    Hello Tommy,

    Did you configure the correct URL related to your org, https://help.mypurecloud.com/articles/configure-the-genesys-cloud-browser-extensions/ ?


    And for your bonus, i can share with you a chat script to simulate a genesys cloud chat button on any website.

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    Gurwan Duplenne
    Genesys - Employees
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  • 4.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    Posted 01-20-2021 14:44
    @Robert Wakefield-Carl I tried the chrome extension first. When connecting to the purecloudnow demo environment, I can do chats, callbacks. predicitve engagement is also working fine.

    But when I connect to my eu-central-1 based org, the behaviour is erratic. Sometimes chat/callback will work, sometimes it doesn't. Not really suitable for demo purposes. predicitve engagement also doesn't seem to work.

    @Gurwan Duplenne, I was referring to the Genesys Demo Extension, not the Genesys chrome extension you mention above. I would be very interested in the chat script you can share.​​

    Many thanks for your input!

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    Tommy Braes
    Consultant Professional Services
    Proximus PLC
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  • 5.  RE: chat / predicitive engagement demo with chrome demo extension or tampermonkey

    GENESYS
    Posted 01-21-2021 03:17
    Hello Tommy,

    ok sorry for this misunderstanding, so please find the tampermonkey script for chat,
     replace all data between <> with your inputs.

    https://higherlogicdownload.s3.amazonaws.com/GENESYS/UploadedImages/9663006a-7b96-42d8-8ecd-84f746b4a9cc/TamperMonkeyScript_Chat.txt

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    Gurwan Duplenne
    Genesys - Employees
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