@Robert Wakefield-Carl I tried the chrome extension first. When connecting to the purecloudnow demo environment, I can do chats, callbacks. predicitve engagement is also working fine.
But when I connect to my eu-central-1 based org, the behaviour is erratic. Sometimes chat/callback will work, sometimes it doesn't. Not really suitable for demo purposes. predicitve engagement also doesn't seem to work.
@Gurwan Duplenne, I was referring to the Genesys Demo Extension, not the Genesys chrome extension you mention above. I would be very interested in the chat script you can share.
Many thanks for your input!
------------------------------
Tommy Braes
Consultant Professional Services
Proximus PLC
------------------------------
Original Message:
Sent: 01-20-2021 12:06
From: Gurwan Duplenne
Subject: chat / predicitive engagement demo with chrome demo extension or tampermonkey
Hello Tommy,
Did you configure the correct URL related to your org, https://help.mypurecloud.com/articles/configure-the-genesys-cloud-browser-extensions/ ?
And for your bonus, i can share with you a chat script to simulate a genesys cloud chat button on any website.
------------------------------
Gurwan Duplenne
Genesys - Employees
Original Message:
Sent: 01-19-2021 11:14
From: Tommy Braes
Subject: chat / predicitive engagement demo with chrome demo extension or tampermonkey
Hi community,
Did anyone have any luck giving a customer demo with the chrome genesys demo extension (on top of the customer website) using your OWN org (not the genesys demo org)?
I have an org located in Frankfurt and I'm trying to use the extension, but no luck so far. I must be missing something. It is working fine when using the genesys demo org but doesn't work using my own org in Frankfurt.
As a bonus, maybe someone has experience using tampermonkey and has some scripts or insights to share?
Much appreciated.
#DigitalChannels
#Implementation
#SystemAdministration
------------------------------
Tommy Braes
Consultant Professional Services
Proximus PLC
------------------------------