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I am receiving questions on how to calculate the numbers of interactions for a queue with call back activated. Specifically, how to balance the interactions received against the interactions answered, abandoned, flow-out to other queue, voice mail, or call back request. Also, how to review all call back interactions or voice mail interactions that were presented to the queue and how to quickly verify that all interactions were responded to appropriately. Is this something that is easily available out of the box or is something more custom required? Please point us in the right direction.Thank you,
We put in a schedule check so that callback offerings aren't even heard. That way no calls the next day and only during our operating hours.
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