Genesys Cloud (formerly PureCloud)

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Agent Development - Learning Module. Come join our BETA program!

  • 1.  Agent Development - Learning Module. Come join our BETA program!

    GENESYS
    Posted 06-25-2020 20:31
    We are looking for PC3 customers who are interested in being part of the Learning Module BETA and phased rollout.

    Are you looking to help close gaps in Agent Performance or Knowledge?
    Are you interested in how Learning can be Delivered to Agents?

    If so, get in touch about becoming a Beta adopter of our new Learning Module solution.

    Help employees reach their true potential by identifying clear, customized performance goals; and delivering robust training, coaching and ongoing performance management.

    • Learning Modules allow for automated delivery of informational content to Agents
    • Content can be images, audio, documents, video or URLs
    • Content can be existing items from Genesys Cloud Documents and/or uploaded through UI
    • Learning Modules can contain multiple items and can be reordered as required

    As we move on to creating Assessment capabilities we'd love to hear your feedback on our Learning Module feature so far.


    #QualityManagement

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    Paul Wood
    Genesys - Employees
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  • 2.  RE: Agent Development - Learning Module. Come join our BETA program!

    Top 25 Contributor
    Posted 06-26-2020 01:46
    I'm interested thanks Paul

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Agent Development - Learning Module. Come join our BETA program!

    Top 25 Contributor
    Posted 5 days ago
    I'd love more information. Thanks!

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    Amber Krueger
    Ultimus Fund Solutions
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