Genesys Cloud CX

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  • 1.  Inbound call load testing in Genesys cloud

    Posted 09-29-2021 02:18
    Hi Genesys Experts,

    I want to check the load testing in Genesys cloud for inbound and outbound call. Is there any third party tool available or do it from APIs.
    Could anybody help us to get this solution?

    Thank you.

    Rakesh Singh
    HCL Technologies Ltd.

  • 2.  RE: Inbound call load testing in Genesys cloud

    Posted 09-29-2021 20:31

    Why would this need to be done?  There are some apps on AppFoundry that can test call flows and routing, but the entire premise of Genesys Cloud is you no longer have to deal with resources, trunks, ports, and other legacy inhibitors.  Genesys stress test the platform for 50% more than the previous 7 day peaks, which has been around 400k.  The whole concept of EC2s and AMIs is that no one will ever get a resource problem.   Now, if you are worried about you ORG being up, then check out the products on AppFoundry.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Inbound call load testing in Genesys cloud

    Posted 09-30-2021 04:22
    Hi Rakesh,

    There are a number of companies that do this that can be found on the appfoundry. I completely understand why you'd want to do this as although Robert says Genesys monitor and test Genesys Cloud, everyone's contact centers are made up of a myriad of interconnecting systems via api's and other connectors so validating that they all work in harmony under a load test is a wise choice. Genesys also have a process you need to go through when load testing your Genesys Cloud platform so please speak to your account manager and make sure they're aware once you've picked a partner to help you do this testing.

    Chris Sibley
    Occam Networks Limited

  • 4.  RE: Inbound call load testing in Genesys cloud

    Posted 09-30-2021 11:33
    Note, you must get permission to perform load testing of your Genesys Cloud org:

    Jim Crespino
    Senior Director, Developer Evangelism