Genesys Cloud (formerly PureCloud)

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In-Queue Call Flow assignment

  • 1.  In-Queue Call Flow assignment

    NEW MEMBER
    Posted 8 days ago
    Hi all,

    I have found in architect how to create an in-Queue Call flow.  The process of creating one seems very straightforward and simple.  What I have not found; however, is how to actually assign it to a queue.  I can't find a direct coloration between the In-Queue Call flow,  and the actual Queue itself. Where do you change a queue away from the default In-Qeueue Call flow to a custom one?

    Thank you very much for your help.
    #ArchitectureandDesign

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    Joe Anderson

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  • 2.  RE: In-Queue Call Flow assignment

    GENESYS
    Posted 8 days ago
    https://help.mypurecloud.com/articles/about-in-queue-flow-precedence/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: In-Queue Call Flow assignment

    NEW MEMBER
    Posted 8 days ago
    Wow.. thank you Melissa, I knew it had to be something that I was overlooking! I have been on that screen many times, just somehow blindly missed it

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    Joe Anderson
    Ministry Brands
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