Genesys Cloud (formerly PureCloud)

Discussion Thread View
Back to discussions
Expand all | Collapse all

recording stored

  • 1.  recording stored

    Top 25 Contributor
    Posted 01-21-2021 05:12
    Hi Team

    Where is the recording stored for PureCloud? in customer server or another place?
    #SystemAdministration

    ------------------------------
    Sajed Salah
    Fourth Dimension Systems
    ------------------------------


  • 2.  RE: recording stored

    Posted 01-21-2021 05:30
    Hi Sajed,

    Packets are recorded on the Edge then transferred to AWS for storage.

    Regards,


    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------

    Original Message


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.