Genesys Cloud (formerly PureCloud)

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recording stored

  • 1.  recording stored

    Top 25 Contributor
    Posted 01-21-2021 05:12
    Hi Team

    Where is the recording stored for PureCloud? in customer server or another place?
    #SystemAdministration

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    Sajed Salah
    Fourth Dimension Systems
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  • 2.  RE: recording stored

    Posted 01-21-2021 05:30
    Hi Sajed,

    Packets are recorded on the Edge then transferred to AWS for storage.

    Regards,


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    Charaf Eddine Chemlal
    NTT France
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