Kevin,
In your queue configuration, do you have a default script defined?
You could create a script that doesn't actually do anything, and then prevent pops from occurring. I'm not aware of any behavior that disables them upon transfers explicitly though.
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Ivan Ullmann
Global Technology Solutions, LLC
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Original Message:
Sent: 04-09-2021 14:55
From: Kevin Keehan
Subject: Consultative Transfer Script Question
I have created a Consult Transfer button for our agents to contact an agent help queue. The problem is when the person in the agent help queue answers the call the screen pop script pops as well. Is there a way to not have the screen pop script follow a transferred call?
#Routing(ACD/IVR)
#Unsure/Other
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Kevin Keehan
Realpage, Inc.
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