Genesys Cloud (formerly PureCloud)

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permission the call recording playback

  • 1.  permission the call recording playback

    Posted 12-17-2020 21:01

    Hello community

    We'd like to implement that genesys cloud user with the user role can only playback themselvs ACD call recording in Interaction view.
    Therefor, we consider that some permission for User role must change.

    Can I implement the above by changing the permissions of the user role.
    Could somebody please share us that how to implementation.

    Best Regrads
    Taku IIZUKA


    #Implementation

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    Taku Iizuka
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  • 2.  RE: permission the call recording playback

    GCAP Member
    Posted 12-18-2020 14:20

    See here https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=6ef92445-e28f-4e39-a4d8-7765ff88d35b&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer



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    Sven Schiller
    Kognitiv
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  • 3.  RE: permission the call recording playback

    Posted 12-23-2020 06:04

    sven

    Thank you for your reply.

    I'll try that out.

    Taku Iizuka



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    Taku Iizuka
    Mitsui Knowledge Industry Co., Ltd
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