Thank you for the feedback, Darlene. I acknowledge what you are saying...
However, one could argue that it does not, since my last selection was All in the Activity tab. I did not specifically select Phone in Performance - the interface defaulted to it. I expect it to go back to what I selected when I return to the Activity tab...as expressed by Angie and Robert.
@Angelia Harper looks like you will need to submit an Idea.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-30-2020 17:27
From: Darlene Oordt
Subject: Default Media Type on Views
Yes it maintains your most recent selection so that's the intended behavior.
DK
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Darlene Oordt
Sr. Director Product Management
Genesys - Employees
Original Message:
Sent: 06-30-2020 17:12
From: George Ganahl
Subject: Default Media Type on Views
@Darlene Oordt @Maisey Harris I am wondering if this is intended behavior? If one selects All in the Activity view for interaction types, then jumps to the Performance tab it switches to Phone (since All is not an option). Switching back to Activity it is now Phone to match what was automatically selected in Performance. Quite annoying :-)
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 06-30-2020 10:24
From: Angelia Harper
Subject: Default Media Type on Views
Apparently it is supposed to maintain the last thing you selected, however, if you click on the Performance tab it will wipe out what was last selected on the Activity tab. I am working with support on this.
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Angelia Harper
Avtex Solutions, LLC
Original Message:
Sent: 06-30-2020 10:21
From: Robert Wakefield-Carl
Subject: Default Media Type on Views
I too find this annoying. I usually save a view immediately when I go into a new ORG with All selected so I don't have to go guessing what media type I am on or where my emails are.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-27-2020 09:21
From: Angelia Harper
Subject: Default Media Type on Views
Question on the views. I know that in the beginning of PureCloud Land these other Media types were really not a thing, so I am assuming that is the reason the Default Views, when you open them are defaulted to the View of Voice only. Does anyone have a trick or know of a way to default the views to ALL instead of Voice? I will open an Idea if needed and a case with Genesys, I just wanted to hear others thoughts on this.
#Reporting/Analytics
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Angelia Harper
Avtex Solutions, LLC
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