Genesys Cloud (formerly PureCloud)

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Default Media Type on Views

  • 1.  Default Media Type on Views

    Posted 5 days ago
    Question on the views. I know that in the beginning of PureCloud Land these other Media types were really not a thing, so I am assuming that is the reason the Default Views, when you open them are defaulted to the View of Voice only. Does anyone have a trick or know of a way to default the views to ALL instead of Voice? I will open an Idea if needed and a case with Genesys, I just wanted to hear others thoughts on this.
    #Reporting/Analytics

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: Default Media Type on Views

    Posted 2 days ago
    I too find this annoying.  I usually save a view immediately when I go into a new ORG with All selected so I don't have to go guessing what media type I am on or where my emails are.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Default Media Type on Views

    Posted 2 days ago
    Apparently it is supposed to maintain the last thing you selected, however, if you click on the Performance tab it will wipe out what was last selected on the Activity tab. I am working with support on this.

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    Angelia Harper
    Avtex Solutions, LLC
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  • 4.  RE: Default Media Type on Views

    GENESYS
    Posted 2 days ago
    @Darlene Oordt @Maisey Harris I am wondering  ​if this is intended behavior? If one selects All in the Activity view for interaction types, then jumps to the Performance tab it switches to Phone (since All is not an option). Switching back to Activity it is now Phone to match what was automatically selected in Performance. Quite annoying :-)

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Default Media Type on Views

    GENESYS
    Posted 2 days ago
    Yes it maintains your most recent selection so that's the intended behavior.

    DK

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    Darlene Oordt
    Sr. Director Product Management
    Genesys - Employees
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  • 6.  RE: Default Media Type on Views

    GENESYS
    Posted 2 days ago
    Thank you for the feedback, Darlene. I acknowledge what you are saying...

    However, one could argue that it does not, since my last selection was All in the Activity tab. I did not specifically select Phone in Performance - the interface defaulted to it. I expect it to go back to what I selected when I return to the Activity tab...as expressed by Angie and Robert.

    @Angelia Harper looks like you will need to submit an Idea.​

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 7.  RE: Default Media Type on Views

    GENESYS
    Posted 2 days ago

    It's definitely on the list of things we want to improve in the future, but no timelines at this time.  There's already an idea being tracked for this:  CLCOLL-I-354

     

     

     






  • 8.  RE: Default Media Type on Views

    GENESYS
    Posted 2 days ago
    Cool.

    Thanks!

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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