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Any of you found a way to record a prompt on the fly through a call flow?

  • 1.  Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-13-2021 01:23
    Hey guys

    I'm trying to put together a solution which was pretty easy under Engage, where a user can dial into a call flow, select a prompt and re-record that prompt audio over that same call.  What tricks have you come up with for doing this?
    #AskMeAnything(AMA)
    #Implementation
    #PlatformAdministration
    #Routing(ACD/IVR)

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-14-2021 02:45
    Edited by Piotr Danielewski 05-14-2021 02:45
    Hi Vaun - we've had a similar request some time ago (people were used to doing it in CISCO), but never found a way to do it. Think one of my teammates tried sorting it out with support, and the answer "not possible, use Architect UI".
    Basically, we created a role that allows user only to overwrite existing prompts (without adding or deleting) - seems to work fine for them, they actually like it even more than calling and recording.

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    Piotr Danielewski
    EY Global Services Limited
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  • 3.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-14-2021 03:32
    Thanks Piotr

    I had expected that to be the answer.  Unfortunately this was an inherited requirement on a specific contract so I need to work out some other way of doing it.  I suspect though it will end up requirement a custom built web app/service using multiple APIs.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 4.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-14-2021 13:19
    Will be curious to see what you come up with.  One of the challenges is the need to re-publish consuming flows after a prompt .wav file update.

    Much easier to accomplish if you can convince them to use TTS instead of recorded audio.

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    Mike Steinke
    Inflow Communications
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  • 5.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-20-2021 03:13
    Hi There

    You don't have to re-publish the flow if you use the Find User Prompt function/block in the Architect. You can replace audio file, record over it, add TTS & it simply takes over the existing recording.

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    Farhan Chaudry
    Voxai Solutions Inc.
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  • 6.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-20-2021 11:38
    Yes, that is another good way to work around the limitation (which didn't exist the last time I got this ask, gotta love the constant product improvement!).

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    Mike Steinke
    Inflow Communications
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  • 7.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-20-2021 15:16
    Just remember - the Find User Prompt function, while handy still doesn't give real-time "refresh" of the prompt being played.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 8.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    GENESYS
    Posted 05-21-2021 10:24
    Just FYI, Genesys Cloud R&D is currently beginning work on the ability to obtain an utterance as an audio file inside of Architect.  This is currently in design with an expected beta date around the end of Q3.  Not that those dates help right away, but the feature is coming.

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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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  • 9.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 05-21-2021 11:17
    See, constant improvement!

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    Mike Steinke
    Inflow Communications
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  • 10.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 09-26-2021 21:01
    Hi Jim, where's this sitting at now please?  Also, how would that audio file be stored/used?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 11.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 10-13-2021 17:55
    @Jim Crespino - Do you have an update on the new feature you mentioned, where Genesys is working on capturing an utterance as an audio file inside of Architect? Just would like to know how that initiative is going and a possible ETA. Thank you.


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    Jackie Maher
    Further
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  • 12.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    GENESYS
    Posted 10-13-2021 20:30

    I'm afraid that it looks like some other projects have taken priority over that feature and there is no confirmed release data.

     

    Jim Crespino
    Sr Director, Developer Evangelism
    T:  +1 785 477 0504

     

    Developer? Have questions? 

    Check out the DevFoundry.

     

    signature_1557679241

     






  • 13.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 09-27-2021 05:39
    Hi Vaun,

    We have already done this for a number of clients, interesting one of the requesting parties was your fellow NTT employees from a different part of the world. By reading the comments below my suggestion is to first look at the entire solution from a client side then look at the technical side otherwise it is a guess, there are a number of different ways to do this.

    Kind Regards

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    Warren Beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
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  • 14.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 09-27-2021 06:00
    Hello Warren, could you share the approach you took while resolving the issue? ​

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    Piotr Danielewski
    EY Global Services Limited
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  • 15.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    GCAP Member
    Posted 09-27-2021 07:42
    Hi Vaun,

    When say "was pretty easy under Engage" are you speaking of Engage on Prem or Engage Cloud?   We are on Engage Cloud and were told this was impossible.   We could really use such a features.

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    Davide Giglio
    FCA US LLC
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  • 16.  RE: Any of you found a way to record a prompt on the fly through a call flow?

    Posted 09-27-2021 15:53
    HI Davide, sorry yes this was Engage on-prem.

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    Vaun McCarthy
    NTT New Zealand Limited
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