Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Email Archiving & Deletion

    Posted 10-15-2019 10:21
    Dear,

    Can someone tell me whether it is possible to auto archive emails?
    Can someone tell me whether it is possible to auto delete emails after a certain amount of time?

    Thanks in advance
    #DigitalChannels

    ------------------------------
    Christof Delsupehe
    Nextel NV
    ------------------------------


  • 2.  RE: Email Archiving & Deletion

    GENESYS
    Posted 10-22-2019 13:11
    You can define quality management policies around email recordings just like you can do for calls. There are various articles in the resource center that cover how PureCloud recordings work and what control you have over deleting them. Here's one to start: https://help.mypurecloud.com/articles/create-recording-policy/

    ------------------------------
    Lucie DeCristofaro
    Genesys - Employees
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources