Where we have used Genesys Cloud's "canned" reports, the report query followed the new queue name without the need to update the query, but the report continued to display the old queue name.
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Bruce Lambert
Bright Horizons Family Solutions LLC
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Original Message:
Sent: 10-05-2020 01:13
From: Vaun McCarthy
Subject: Impact of renaming a queue?
What's the impact of renaming a queue? Given most things I imagine would refer to it by ID instead of name what impact would there be to:
- Call flows
- Saved views
- Reports
- Planning Groups in WFM\
- etc
I'm guessing only places you refer to it by the name, such as maybe in a script are what you'd need to update.
#ArchitectureandDesign
#Reporting/Analytics
#Routing(ACD/IVR)
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Vaun McCarthy
NTT New Zealand Limited
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