Carlos,
I just checked a Facebook Developer App of mine and i still see the same setting under the Settings > Advanced tab on
https://developers.facebook.com/ then navigating to the FB App you are referring to. I would make sure you are the owner of the FB App or have a role with Administrative privileges for it.
Hope this helps,
Greg
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Greg Boston
Genesys - Employees
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Original Message:
Sent: 11-25-2020 02:21
From: Carlos Celestial
Subject: Facebook Integration
Hi Greg,
Sorry for replying to an old thread. We have also recently experienced this issue. I just want to know where can I specifically find this parameter that you stated. I cannot find the "Advanced" under Settings. Thanks in advance.
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Carlos Celestial
Trends and Technologies Inc
Original Message:
Sent: 02-20-2020 07:47
From: Greg Boston
Subject: Facebook Integration
Hello,
I believe this is a problem with your Facebook App. On your Facebook App (Settings > Advanced) do you have the following item enabled?
Require App Secret
Only allow calls from a server and require app secret or app secret proof for all API calls.
If this is enabled. Can you try disabling it and then try again
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Greg Boston
Genesys - Employees
Original Message:
Sent: 02-19-2020 05:46
From: Daniel Ondiviela
Subject: Facebook Integration
Hi,
I'm trying to make the integration between Facebook messenger and my Genesys cloud dev org.
I have followed the steps described here (although Facebook's part to request permissions is a torture):
https://help.mypurecloud.com/articles/create-a-facebook-app-for-purecloud/
https://help.mypurecloud.com/articles/configure-inbound-messaging-for-facebook-messenger/
If I send a message from my Facebook page, it comes to the agent in Genesys cloud, but the problem is I cannot reply back, I don't know why
Console and network logs don't reveal anything interesting.
Is this a know issue? Any other experienced this?
Thanks
#DigitalChannels
#Integrations