Genesys Cloud (formerly PureCloud)

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Send multiple Auto Reply

  • 1.  Send multiple Auto Reply

    Posted 06-05-2020 04:19
    Hello,

    I would like build an incoming email flow in Architect which enables to send mulitple auto reply response.
    One auto reply, when the mail arrives for alert we have taken in consideration  his send, and a second  auto reply in the case where the mail response is greateer than a specific delay. The problem Architect can send only Auto reply per thread, so is there a workaround for my use case?

    thanks
    Jeremy
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Jeremy
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  • 2.  RE: Send multiple Auto Reply

    Posted 06-12-2020 00:13
    I was looking for the same.

    There is no InQueue flow for emails at the moment.

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    Paulo Mesquita
    Spark NZ Trading
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  • 3.  RE: Send multiple Auto Reply

    Posted 8 days ago
    We are also looking for the same solution, did you happen to find anything on this?

    Thanks

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    Aakanksha Goyal
    Cloudoe BV
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  • 4.  RE: Send multiple Auto Reply

    Posted 7 days ago
    Hi all,
    Please vote pour this idea related to this topic https://genesyscloud.ideas.aha.io/ideas/CLINB-I-876
    From  my side, I have used an external provider for send the second auto reply.

    Jeremy


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    Jeremy
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