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Genesys Communicate for iOS

  • 1.  Genesys Communicate for iOS

    Top 25 Contributor
    Posted 17 days ago
    I am planning to use Genesys Communicate for iOS
    Would like to check if Genesys Communicate for iOS can be used along with Microsoft inTunes . Basically want to manage the
    Genesys Communicate for iOS via inTunes as MAM (Mobile Application Management)

    Let me know if this is possible.

    #PureCloudQAEpisode

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    Rajeev Srikant
    Shinsei Bank, Limited
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  • 2.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 16 days ago
    Any inputs or help with respect to this ?  ​

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    Rajeev Srikant
    Shinsei Bank, Limited
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  • 3.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 12 days ago
    Any help ?​

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    Rajeev Srikant
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  • 4.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 12 days ago
    ​Any help

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    Rajeev Srikant
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  • 5.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 12 days ago
    You might look at these two links:

    Add iOS store apps to Microsoft Intune | Microsoft Docs

    Add an iOS/iPadOS line-of-business app to Microsoft Intune | Microsoft Docs

    How much management is depending on the rights of the iOS device giving permission to Intune - notoriously not consistent or complete.


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 6.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 10 days ago

    Thanks for the links.

    Have gone through it, but does it mean it will be supported by inTunes.

    Has any one has done it or any use case for reference ?            ​



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    Rajeev Srikant
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  • 7.  RE: Genesys Communicate for iOS

    GENESYS
    Posted 9 days ago
    The Communicate app is free of charge in the App Store. So, I believe it could be assigned with Intune. However, this app does not currently have any specific Intune-related integrations which I believe are needed for hooking up to the Intune mobile app protection policies.

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    Christopher Rumpf
    Genesys - Employees
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  • 8.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 9 days ago

    Thanks.
    Sorry I am still not clear.

    Can this be integrated with inTunes ?
    If not ​what is required to be done to be integrated with inTunes ?

    However, this app does not currently have any specific Intune-related integrations which I believe are needed for hooking up to the Intune mobile app protection policies.

     Would like to understand more about the above sentence ? Does it means Genesys should make the application compatible with inTunes or should it be Microsoft which needs to give integration to use Genesys ?

    Sorry I am not clear.



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    Rajeev Srikant
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  • 9.  RE: Genesys Communicate for iOS

    GENESYS
    Posted 9 days ago
    When you say "integrated with inTunes", I assume that you're talking about Intune Mobile Application Management (MAM), https://docs.microsoft.com/en-us/mem/intune/apps? At this time, Communicate app does not have any specific features to allow Intune management. From my understanding, an app has to integrate the Intune App SDK in order to support the MAM policies. It would be up to Genesys to integrate the Intune SDK.

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    Christopher Rumpf
    Genesys - Employees
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  • 10.  RE: Genesys Communicate for iOS

    Top 25 Contributor
    Posted 9 days ago

    Thanks.

    Yes I am looking for intune Mobile Application Management (MAM)

    From your explanation I understand that currently it is not supported.

    Is there any Genesys reference document regarding this or any road map from Genesys regarding this ?​



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    Rajeev Srikant
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  • 11.  RE: Genesys Communicate for iOS

    GENESYS
    Posted 8 days ago
    It's not on the road map right now. If you would like to help promote this idea as a feature for Genesys apps, I encourage you to make a submission with the Product Ideas Lab at the following link: Genesys Cloud Ideas. These idea submissions give the Genesys Product Management teams valuable feedback from the community to help direct Genesys' road maps.

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    Christopher Rumpf
    Genesys - Employees
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